Privacy Policy

At DesignCraft, protecting your personal information is fundamental to how we operate. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website and services.

Last updated: January 2025

We are committed to transparency and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other international privacy standards.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you contact us, request services, or interact with our website.

Contact Information: Name, professional title, company name, and project details

Communication Data: Messages, inquiries, and feedback you send to us

Project Information: Requirements, preferences, and specifications for design services

Information Collected Automatically

When you visit our website, we automatically collect certain technical information to improve our services and understand user behavior.

Usage Data: Pages visited, time spent, click patterns, and referral sources

Technical Information: IP address, browser type, device information, and operating system

Performance Data: Page load times, error reports, and website functionality metrics

Information from Third Parties

We may receive information about you from business partners, referral sources, or public databases to better understand your needs and provide relevant services.

Business Networks: Professional references and partnership introductions

Public Information: Publicly available business information and industry data

How We Use Your Information

Legal Basis for Processing

Legitimate Interests

We process your data to operate our business, improve our services, and communicate with potential clients about design solutions.

Consent

For marketing communications and non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.

Service Delivery and Communication

We use your information to respond to inquiries, provide design services, manage projects, send updates about our work, and maintain ongoing professional relationships.

Website Improvement and Analytics

We analyze usage patterns to improve website functionality, enhance user experience, identify popular content, and optimize our design processes based on user behavior.

Legal and Security Purposes

We process data to comply with legal obligations, protect our rights and interests, prevent fraud, ensure website security, and maintain professional standards in our industry.

Your Data Protection Rights

Your Rights Under GDPR

Right of Access

Request copies of your personal data

Right of Rectification

Request correction of inaccurate data

Right of Erasure

Request deletion of your personal data

Right to Restrict Processing

Limit how we use your data

Right to Data Portability

Transfer your data to another service

Right to Object

Object to certain data processing

Data Security Measures

Technical Safeguards

We implement encryption, secure servers, access controls, and regular security audits to protect your personal information from unauthorized access.

Organizational Measures

Our team follows strict privacy protocols, receives regular training, and operates under confidentiality agreements to ensure data protection.

Data Retention Policy

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Contact information is typically retained for 7 years for business purposes, while website analytics data is retained for 2 years.